the first of October I wanted to buy diamonds after charging and I did not let me know that the system did not get to coordinate the payment so I came to a moment that I left contact the support impossible to pay, when I had credit. send ticket to the support the first, the second, the third, the fourth day and no answer, the only one that answered me one of the support was to the 3 days to tell me a catch and nothing else. I lost the event of certificates, I lost the promotions and at this step I lost the event of coffers and bonus to invest. I do not know what to do anymore because the two cards, the credit and debit card, were blocked. today I talk to an admin by chat explaining my case and tells me tomorrow everything will be solved and everything is still the same and the guards tell me send a message to the support but for days they do not respond, and this is frustrating because if it was something It's good, but it's not my fault. and that I will use if all the good events are already happening and nobody can solve it. it is clear that I call the bank and they told me that it was all right that I could spend what I want
link of promotion lose
https://gyazo.com/16a904010f217192a224b8dde95f6837
link of chat with admin
edited, please do not post chat logs!
I do not like doing anything or anything I just want to play well but I do not know what to do with this
teihen [6]
Lisad [20]
