The best I could advise would be to post the exact time and date (as they usually ask for such) but, the only time things would be restored is when there is indeed a mass server failure, however, if such was the case there would be more complaints. Which means it was a problem on your end (even if it were your client malfunctioning). IF everyone in ur CC was kicked, then you would have had a case.
You can always hope though... good luck.